A fun post from our friends at the Culture & Manners Institute about phone manners.
Earlier in my career I worked for Sony Music, the Epic and Columbia recording labels. I started on the front phones and you can just imagine the crack-open-a-can-of-crazy people that call into a music label.
"I am a very close friend of Mariah Carey, but I lost her phone number. Could you give it to me?"
Me: "Sure, it's right here in my rolodex." (Click.)
One day, a man called in saying he was Eddie Money. I said, "Right." I put him on hold and said to the woman at the next desk, "Get this, this guy says he's Eddie Money."
She said, "Did he ask for Mike?"
I said with some hesitation, "Yes..."
She said, "That IS EDDIE MONEY."